Most of the time, BHHC Online Training works perfectly fine. However, every once in a while, something happens and you need help. Here are the most common issues that learners have encountered:
Can't find certificate
You get a certificate after completing a course. If you didn't print it or need to save it again, see this article.
Don't know where to log in
Each company has a unique URL. If you don't know what yours is, you can find your original Welcome email in your inbox, which will have a link. If you don't have an email, speak to your Admin or Supervisor, and they'll be able to help you out.
Course is not playing
The two major reasons a course might crash or not play at all: firewalls, and poor connection.
Sometimes, your IT group will set up a firewall that blocks access to some of our content. If that's happening, take a screenshot and copy the URL of the course, and send it to IT. They'll be able to unblock us.
If you are doing your online training on a mobile device or a device that isn't hard wired to an internet connection, it's important to make sure your connection is strong and uninterrupted. Any interruption could cause the course to stop tracking your progress.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article